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Communication Skills Test

As organizations increasingly rely on cross-team collaboration, communication skills are rated among the "top four" job skills that predict both employee and employer satisfaction. Yet, communication is the number one skill gap across companies of all sizes. As the most widely spoken and understood language, strong English speaking, writing and comprehension skills are non-negotiable for job success.

MeritTrac’s communication assessment solutions work across three key language elements: written English, spoken English and active listening comprehension – to holistically assess a candidate’s English language proficiency. Our assessment solutions can help you measure the skills of candidates applying for job roles, including sales, marketing, customer service, business development, content writing, etc. It is crucial for professionals working in these fields to have strong communication skills that can help them understand and collect information, write business emails/proposals/reports, and communicate with various stakeholders.

MeritTrac’s communication test solutions can be used for:

  • Verbal Ability Testto assess grammar, content, vocabulary, spelling, and punctuation in various work scenarios involving verbal communication
  • English Proficiency Testthat can speed up the hiring of candidates with excellent writing and speaking skills and the ability to logically process the information.
  • English Listening Testto analyze candidate’s communication processing and interpretation skills
  • English Writing Testfor identifying candidates with excellent writing skills

MeritTrac
Advantages

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Enhance fresher level and
lateral hiring decisions
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Assess employee communication skill gaps
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Improve training outcomes

Backed by Science

Available in both voice and non-voice biometric mode, our communication assessment suite enables accurate automated spoken English evaluation and remote language screening.

5.5
Million

assessments delivered

400
Clients

across the world

Communication assessment solution components

Written English test (WET)

Evaluates grammar, content, vocabulary, spellings and punctuation. Suitable for recruitment of freshers or lateral hires with up to four years of experience.

Listening comprehension test

Measures listening comprehension. Assesses accent and usage of idioms for British as well as American English and Neutral/Indian English. Suitable for recruitment of freshers or lateral hires with up to four years of experience.

Verbal ability – English

Evaluate candidates’ reading comprehension and usage of synonyms, prepositions and articles, using our platform SpeechTrac. Suitable for recruitment of freshers or lateral hires with up to four to six years of experience.

Advance verbal ability and assessment for BPO industry

Our industry-specific products in this domain include: Chat Proficiency Analyzer (CPA), Customer Service Orientation Questionnaire (CSOQ), Call Center Simulation and SpeechTrac.
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Spoken English Evaluation: The Challenges and Solutions

What does the Communication Assessment Test Measure?

Communication skills test measures not only a candidate’s ability to speak well in English but also assess various other crucial parameters that are important for working in a business setting. This includes grammar, vocabulary, sentence completeness, meaning, clarity, conciseness, courteousness, and more. An expert-curated communication skills test will help you assess a candidate’s ability to: 

  • Listen, comprehend and respond to verbal and written communication
  • Create reports, memos, e-mails, etc., using appropriate business language
  • Choose the right words when communicating with peers, superiors, and subordinates
  • Use the right words to solve a problem or resolve conflicts

You can customize the tests to measure the varying communication skill requirements for job roles involving entry-level or experienced candidates. The communication assessment test can also be used to identify skill gaps in employees and develop training programs to bridge any gaps.

Transform your
workforce

Our communication assessment solution delivers exceptional benefits to customers:



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Improve contact center experience by identifying right-fit candidates

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Scientifically identify candidates for specific roles, functions and responsibilities

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Drive superior product/service adoption

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Identify communication related gaps and develop targeted training to future-proof workforce

Key differentiators

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Easy to comprehend reports
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Job role and purpose specific assessment
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Suitable for mass hiring
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Free from bias

We are one of the
most trusted brands

We are one of the
most trusted brands

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A large Indian conglomerate

“MeritTrac has supported us in identifying a large pool of managerial talent using assessments than relying on their longevity in the organisation.”

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