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As organizations increasingly rely on cross-team collaboration, communication skills are rated among the "top four" job skills that predict both employee and employer satisfaction. Yet, communication is the number one skill gap across companies of all sizes. As the most widely spoken and understood language, strong English speaking, writing and comprehension skills are non-negotiable for job success.

MeritTrac’s communication assessment solutions work across three key language elements: written English, spoken English and active listening comprehension – to holistically assess a candidate’s English language proficiency.

MeritTrac
Advantages

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Enhance fresher level and
lateral hiring decisions
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Assess employee communication skill gaps
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Improve training outcomes
Backed by Science

Available in both voice and non-voice biometric mode, our communication assessment suite enables accurate automated spoken English evaluation and remote language screening.

5.5
Million

assessments delivered

400
Clients

across the world

Communication assessment solution components

Written English test (WET)
Evaluates grammar, content, vocabulary, spellings and punctuation. Suitable for recruitment of freshers or lateral hires with up to four years of experience.
Listening comprehension test
Measures listening comprehension. Assesses accent and usage of idioms for British as well as American English and Neutral/Indian English. Suitable for recruitment of freshers or lateral hires with up to four years of experience.
Verbal ability – English
Evaluate candidates’ reading comprehension and usage of synonyms, prepositions and articles, using our platform SpeechTrac. Suitable for recruitment of freshers or lateral hires with up to four to six years of experience.
Advance verbal ability and assessment for BPO industry
Our industry-specific products in this domain include: Chat Proficiency Analyzer (CPA), Customer Service Orientation Questionnaire (CSOQ), Call Center Simulation and SpeechTrac.
e book

Spoken English Evaluation: The Challenges and Solutions

Transform your
workforce

Our communication assessment solution delivers exceptional benefits to customers:



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Improve contact center experience by identifying right-fit candidates

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Scientifically identify candidates for specific roles, functions and responsibilities

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Drive superior product/service adoption

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Identify communication related gaps and develop targeted training to future-proof workforce

Key differentiators

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Easy to comprehend reports
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Job role and purpose specific assessment
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Suitable for mass hiring
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Free from bias

We are one of the
most trusted brands

We are one of the
most trusted brands

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A large Indian conglomerate

“MeritTrac has supported us in identifying a large pool of managerial talent using assessments than relying on their longevity in the organisation.”

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