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According to the World Economic Forum’s 2018 report, emotional intelligence or EQ is one of the most highly-rated skills essential for jobs of the future. For example, in this day and age AI bots and virtual assistants can do tasks that otherwise required human intelligence. But only a customer care professional with the right EQ can empathise with the needs of a customer and assure them that their concerns are taken care of. While a high IQ or the ability to learn is most desired, a good EQ level is a must-have to work in an office environment where collaborative work is involved. Emotional intelligence is viewed as a factor that encompasses all the other behavioural skills required to succeed at work. This is why recruiters are preparing for the future by hiring candidates with the right EQ skills now.

Characteristics of Emotional Intelligence

Top organisations make hiring decisions based on five EQ characteristics displayed by a candidate.

  1. Self-awareness: Individuals with high EQ can understand the nature of their emotions. Such individuals do not make decisions based on impulsive thoughts and are aware of their strengths and weaknesses.
  2. Self-regulation: A self-aware individual is able to regulate their emotions. They manage extreme anger or extreme happiness effectively and try their best to stay calm and objective in challenging situations. People with better abilities to manage stress are hired for their stress-management and clear thinking abilities.
  3. Motivation: Individuals with clarity of thought tend to have clearly defined goals and are highly motivated to achieve them. Hiring such individuals will improve the productivity, innovation and growth of the team and organisation they are part of.
  4. Empathy: Empathy is a cornerstone emotion as self-aware and motivated people walk a thin line between narcissism and selflessness. Empathy is the one quality that is crucial for working in a team, understanding the needs of the team members, and respecting different viewpoints without judging or stereotyping.
  5. Social awareness: People with excellent social skills have a higher chance of performing well in a team. This is because they will be more open to communication, will have a repository of ideas that come through interaction, and are typically good at building and maintaining new relationships.

Importance of Emotional Intelligence in the Workplace

Individuals with a high level of emotional intelligence have a positive attitude and a happier outlook on life. Organisations depend on such people to create a highly productive and creative workplace. People with high EQ can adapt to changes quickly, engage with new people and lead innovation through bright new ideas. Employees with such skills promote a culture of emotional intelligence, which leads to improved attendance, and engagement levels. Having high EQ can lead to conflict-less working relationships as employees can easily relate to their co-worker’s points of view and can communicate their thoughts and feelings in a positive manner.

Another vital aspect is delivering the human touch, especially in jobs that involve interacting with customers. The only way to avoid an impersonal service experience is by hiring employees who can not only address customer queries and problems but also empathise with them too.

Measuring EQ is a challenge well handled by online assessment platforms. These platforms provide an all-inclusive environment where recruiters can administer emotional intelligence test, analyse results and hire new talents with ease.

Applications of MeritTrac Assessment Solutions

MeritTrac offers a range of assessment solutions that are highly preferred by recruiters for measuring emotional intelligence of candidates. Psychometricians and other industry experts formulate the EQ test questions according to the latest industry trends. An EQ assessment is a must irrespective of the job profiles or employee experience. Through an EQ test, you can check if a recent graduate has the ability to handle stress, work with a group of people and quickly adapt to internal and external changes at work. An experienced employee’s EQ should reveal their ability to remain calm in challenging situations and use their years of knowledge to tackle conflicts at work efficiently.

While IQ is considered a fixed ability, EQ is something that can be developed through training. Online assessment platforms can be used to analyse employee’s EQ levels, and the test results can be used to create training and development programs.

MeritTrac Solutions for Emotional Intelligence Tests

MeritTrac offers scientifically designed assessment platforms that offers emotional intelligence test services. It provides quick, accurate and equated test results with detailed reports. MeritTrac has over 360 validated assessment tests that have been used to evaluate more than 40 million candidates worldwide. The emotional intelligence test platforms may feature self-report questions in the form of fill in the blanks, multiple-choice questions, descriptive questions, true or false questions, etc. The following are the MeritTrac platforms used to assess EQ among job seekers.


With SmartTest, recruiters can administer competency-based assessments through catalogue section, candidate mapping, and test delivery.

The salient features of SmartTest are:

  • Plug and play feature for use on different platforms and devices
  • Performance benchmarking with candidate assessment analytics    
  • Smooth and secure assessment and test delivery

Dimension 8

Dimension 8 is designed to measure eight behavioural aspects of a candidate which would have developed from environmental or biological factors. It features 65 questions to measure traits such as adaptability, sociability, creativity, persuasive skills and more. The test can be efficiently used to analyse the EQ levels of graduates and intermediate to mid-level managers for a range of job roles across industries.

Generic Personality Questionnaire

GPQ is designed to assess a job seeker’s personality traits according to the Big Five Personality theory. The 30 minutes test features 50 questions on emotional stability, extraversion, conscientiousness and more. The test results provide professional and personal insights for the right employee selection, individual development, and team building.


1. What is an emotional intelligence test?

A. An emotional intelligence test is designed to analyse a candidate’s self-awareness, self-regulation, empathy, motivation and relationship skills. The test results can help to identify candidates who have high EQ and help employers build a high-quality workforce.

2. Why is emotional intelligence test used for recruiting and training?

A. It is essential to identify candidates who are aware of how their emotions can positively or negatively influence their work and their co-workers. Companies across the world use emotional intelligence test to find high EQ candidates at the pre-hire stage. A simple questionnaire featured in an emotional intelligence test can quickly reveal many facets of a candidate’s mind. They are also able to identify the EQ levels of current employees and help them transform through training and development programs.

3. What are the USPs of MeritTrac online emotional intelligence test?

A. MeritTrac is an ISO 27001, ISO 9001:2008, and CMMI Level 5 certified organisation that simplifies the recruitment process with the following features:

  • Create and deliver one of a kind test catalogues
  • Questions curated and updated by experts
  • Quick and easy result tabulation
  • Supports multiple web-enabled devices