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Top 7 Soft Skills That Can Boost Employability in 2019 and Beyond

Top 7 Soft Skills That Can Boost Employability in 2019 and Beyond

Top 7 Soft Skills That Can Boost Employability in 2019 and Beyond

Date: 14/02/2019 | Posted by: MeritTrac | Category: General


The fourth industrial revolution is redefining the very concept of work. Employees in 71% of Indian companies are already using Robotic Process Automation (RPA) and AI-based augmentation. It is predicted that five years from now 35% of skills that are considered important today will be redundant. This has significant implications for both employers as well as employees.

As emerging technologies such as advanced robotics, artificial intelligence and machine learning create new job roles, businesses with an agile workforce and the right skill sets will outperform. To future-proof their workforce and drive business growth, organizations will need to speed up upskilling/reskilling, redesign work processes, and strengthen the talent pipeline through scientifically designed assessments. Similarly, employees who proactively equip themselves with the right skills will stand out in a crowded job market, significantly enhancing their employability.

So as workforce transformation takes on urgency, what skills should employers and employees look at in order to thrive in the new digital reality? Here are the top seven soft skills identified by the World Economic Forum (WEF) for success in 2019 and beyond:

  • Complex problem solving: 36% of all jobs across all industries will require complex problem-solving abilities as a core skill by 2020. Leading companies such as Deloitte and Google look for candidates with strong ideation, reasoning and creative problem solving to drive effective decision-making. Similarly, professionals in industries such as healthcare will require human reasoning capabilities to arrive at the desired results, even in the face of increasing automation.

  • Critical thinking: As automation increases, demand for employees with strong logic and reasoning capabilities will surge. The ability to recognize assumptions and identify certain details is essential for directing automation optimally in industries such as manufacturing. It is also useful in sectors such as financial services in improving customer interactions and service through targeted recommendation of products and services. Citibank, for instance, assesses candidates on critical reasoning and numerical reasoning skills during hiring.

  • Creativity: Creativity and design-led thinking play a critical role in conceiving the solutions of tomorrow. Companies that proactively encourage creativity fuel innovation and excellence across the value chain by attracting top notch talent. RMSI – a global IT service company - has been ranked the best company to work in India for its ability to nurture employee creativity and excellence.

  • People management: Effective leadership, both at a personal and at the organizational level, means managing people so that they not only enhance work efficacy but also add value to the organization. Leaders at IT giants like Cisco and Wipro manage their people and their performance through sync-up conversations and instant feedbacks.

  • Communication: 32% of Indian companies rank communication as the most important skill to have. Good communication practices ensure timely responses and set clear directions for enhanced productivity. Upskilling in communication has been shown to result in better job satisfaction, improved company performance and increased productivity. Case in point: 3000 Indian garment workers showed 20% more productivity when upskilled in communication and other soft skills.

  • Coordination: Collaborative, personalized and culturally attuned behaviors will take center stage in the 2020 workplace. Forward looking companies recognize this. At Godrej, the consumer products giant, managers and business heads come together to solve live business challenges in a collaborative mode. Collaboration, between humans and machines, is also a critical component in age of AI. Such collaborative intelligence increases the likelihood of companies prioritizing their strategic goals by 30%.

  • Emotional intelligence: Concern for others, cooperation and social orientation are skills that robots cannot automate. Hiring and training for emotional intelligence will therefore be a high priority for organizations in 2019 and beyond. Indian Railways is driving emotionally intelligent leadership through general workshops for driving qualitative impact on productivity and the well-being of its large workforce.

  • Judgment and decision-making: As organizations become more machine oriented, there will be even greater need for workers who can determine how system can work in changed conditions, consider the relative costs and benefits of actions, and identify ways to enhance performance. Firms like McKinsey, Bain & Company, and the Boston Consulting Group stimulate problem structuring, data analysis, and logical thinking through use case based interviews to hire right-fit candidates.

Clearly, soft skills will increasingly be valued on par with hard skills in the workplace of the future. Organizations and candidates alike who shift their focus to the skill requirements of the future will emerge as the winners in the new digital reality.

Sources:

  • analyticsindiamag.com
  • weforum.org
  • graduatesfirst.com
  • jobtestprep.com
  • hrexchangenetwork.com
  • economictimes.indiatimes.com
  • qz.com